Delight in the Digital World: Why Settle for Customer Satisfaction – Rae Lovejoy @dweezil1968 #brightonseo
A Senior Digital Account Manager at iCrossing, Rae Lovejoy has over twenty years of experience in media sales and marketing, and five years in digital marketing. Rather impressively, she has raised over thirty thousand pounds for the NSPCC through social media activity.
Her talk was all about client retention and relationships, and about how to ensure your clients are not only satisfied, but delighted! She touched on the difficulties many encounter in explaining complex services, strategies and deliverables, as well as how to monitor and improve client relationships.