How To Craft The Perfect Customer Retention Strategy

In this episode we’re joined by speaker, author and CAO of Shepard Presentations, Shep Hyken.

Shep has spent 40 years in the field of customer service and in this episode we explore some of the key themes from his most recent book release ‘I’ll Be Back: How to Get Customers to Come Back Again & Again’.

In this episode we discuss:

The importance of dedicating resource to analysing customer behaviour
The loyalty question that all businesses should ask themselves
The important distinction between repeat custom and loyalty
Is ‘loyalty’ a small business advantage?
How businesses’ approach to loyalty can change as they grow
Shep’s process for content production and staying relevant (he has over 600 videos on YouTube!)

Referenced in this episode:

[Shep’s Book] I’ll Be Back: How to Get Customers to Come Back Again & Again: http://illbebackbook.com/ or https://amzn.to/3ggUrv4
[Podcast] Experience This! https://www.experiencethisshow.com/

CONNECT WITH SHEP:

https://hyken.com/
http://sheptv.com/

CONNECT WITH SCOTT:

CONNECT WITH SITEVISIBILITY:

If you’d like to talk about your customer retention strategy, or indeed, any part of your digital marketing strategy, please don’t hesitate to get ion touch. Give us a call on 01273 733433 or leave us a message via the form below. We’d love to help.

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YMCA DLG

July 14, 2023.

Jason of Site visibility has been really supportive of us at @YMCA Downslink, connecting us to people in his network that can help us with specialist information and training, otherwise often less affordable for us in the 3rd sector. Thanks Jason, your team and network.

James Ewens

June 20, 2023.

Jason and the team at SiteVisibility are an absolute pleasure to work with and I cannot recommend them enough. Jason listens to the brand and always provides solutions that match the business goals, unlike some agencies that believe they know more!

Robyn Bignall-Donnelly

June 15, 2023.

Appreciated how helpful Jason was in our consultation chat, being responsive and flexible in trying to work out ways to help despite the constraints of our very limited budget.

Matt Jones

June 6, 2023.

I was really impressed with Jason and the team at SiteVisibility. Although it wasn't a good fit for the smaller budget that I had, Jason still spent a good deal of time giving me his marketing and SEO advice based on my goals and budget outline, which was really kind of him and greatly appreciated.

Rosie Ashman

June 5, 2023.

I've been working with SiteVisbility for a GA and GTM implementation project. The team (Nay, Aaron, Ana) have been incredibly helpful, giving so much of their time to support the project on calls, offering invaluable advice and really making the effort to work with our specific business needs. A super friendly group of people that I would 100% recommend anyone work with.

Vicky King

May 23, 2023.

Jason and the team at SiteVisibility are extremely knowledge and provide expert advice on all things SEO and digital marketing - they regularly share their skills in podcasts, workshops, online articles.

Jamie Forshaw

April 28, 2023.

I contacted SiteVisibilty and ended up speaking with Jason. After a brief discussion he was very open and honest that we weren't quite the right fit (given the stage of my new business), and rather than just leaving it there, Jason has gone over and above to help me, including introducing me to a number of his contacts and some thoughts on the direction we could go strategically. After only spending a short amount of time with Jason I could tell straight away he has an amazing passion for digital and oozes integrity and vast knowledge I will definitely keep Jason and SiteVisibilty in mind for the future, I'd love to scale in the future to work with these guys.

Charlie Coburn

April 26, 2023.

Site Visibility are an agency bursting with talent and innovation. They are at the forefront of the industry; credited with being able combine industry expertise in house and also bring together the global SEO community to catalyse collaboration and drive progression.

Lucy Ross

April 25, 2023.

Excellent service and kind people!

#615 How To Craft The Perfect Customer Retention Strategy w/ Shep Hyken, CAO of Shepard Presentations

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